Credit notes
An invoice is sent, and then something turns out wrong: too much was billed, a job was called off, or a bill should have been a different one. You don't delete a sent invoice — you credit it. The credit note is the invoice's counterpart: it posts the amount back in the books, and the customer has it in writing that the claim is withdrawn. Tredco builds it for you, and you can credit the whole invoice or just part of it.
Credit an invoice you've sent
Open the invoice as a case in accounting. Among the case actions you'll find Credit invoice. Tap it, and the form opens right below:
- Amount incl. VAT is already filled in with what's left to credit. To credit the whole invoice, leave it as is; to credit only part, type the amount. Maximum shows how much is still left to credit.
- Write a short Reason if you like — it's optional, but it makes it easier to remember why later.
- Check the preview just below the fields. It shows what the credit note will be: Lines, Net, VAT and Reduces outstanding — the figures you see are the figures that get posted. If the invoice was imported with cash rounding from a previous system, it shows as a separate Rounding line.
- If the customer can be reached, choose under Send to the customer as whether the credit note goes as EHF or by email. If the customer has neither email nor EHF, Tredco says so, and you can only post it now and send it later.
- Above the buttons it says what happens: the credit note is posted when you issue it, and it cannot be undone. Tap Issue and send to post and send in one go, or Issue without sending to only post it. One tap is enough — there's no extra confirmation.
The credit note is posted with today's date, and it cannot be undone.
All of it or part of it
Credit the whole invoice and the credit note mirrors every invoice line, reversed. Credit only part and it becomes one line at the invoice's VAT rate. If the invoice has several VAT rates, it can only be credited in full here.
Has the customer already paid?
If the customer paid the invoice before you credit it, there's no outstanding claim left to deduct from. The preview then shows Credit for the customer, and the amount stays as a credit the customer holds with you. Refunding it or setting it off against a later invoice is a separate step — the credit note on its own moves no money out.
Send the credit note to the customer
If you tapped Issue and send, the credit note is both posted and sent on the channel you chose. If the send didn't go through, the credit note is still issued, and you send it again from the case.
If you tapped Issue without sending, the credit note is posted but hasn't gone to the customer yet. The case carries Send credit note — it sends the credit note the same way a regular invoice goes out and asks you to confirm before it does. If the customer needs a reminder later, use Send follow-up.
What the invoice shows afterwards
Once the credit notes cover the whole invoice, the invoice switches its badge to Credited — not Paid. Nothing is outstanding, and the case explains it with "Credited in full. Nothing is outstanding."
If you credited only part, the outstanding amount drops by the credit note's amount and the rest stands as before. If the customer paid part and you credited the rest, the invoice still reads as paid.
The credit notes are linked to the invoice both ways: on the invoice you'll find them among the related documents, and when you open a credit note it shows which invoice it belongs to.
When an invoice can't be credited here
If the invoice was imported from a previous system without its VAT split, Credit invoice isn't available — a credit note would have no VAT to post back. Tredco says so: "This invoice was imported without its VAT split, so it cannot be credited here." Imported invoices with real lines can be credited as usual.
If someone else credited the invoice in the meantime, Tredco asks you to check the amount and try again, so you never credit the same thing twice.
A credit note from a supplier
When a supplier credits you, the credit note comes in the same way invoices do — read in automatically over EHF. It arrives as a case marked Credit note from supplier, with the invoice it credits.
Approve it, and it's set against the original invoice, if that invoice is registered in Tredco. The original bill then reads Credited, and if it was waiting to be paid in the payment queue, it no longer needs paying. If the supplier credits more than was left to pay, the difference stays as credit with the supplier — a refund or set-off is a separate step.
To see how a voucher is approved before it's posted, see Approving a booking. The whole picture of invoices in and out is in Invoicing and bookkeeping.